IT Operations Manager

Job Summary

Located in Red Deer, Alberta, and reporting to the President/Owner, the IT Operations Manager is responsible for the leadership of our Training, Sales, and Technical Support teams. That's right, we're looking for a "sales" brain and a "technical" brain in the same person. Difficult to find, maybe but we're willing to wait for the "right" candidate. Responsibilities include participation in strategic / business planning, human resources, customer relations, procedures development and implementation, and project management.


  • Completion of related post-secondary program. Equivalencies may be considered.


  • 5 + years of People and Project Management experience
  • PMP certification and any development experience an asset
  • Experience with human resource management and overseeing day to day operation needs
  • Exceptional customer service / relations
  • Leading team of 15-20 employees

Competencies (skills, abilities, knowledge):

  • Interpersonal skills
  • Problem Solving / Trouble shooting
  • Communicator (written, verbal)
  • Attention to Detail
  • Planning / Organizing
  • Offers support for others ideas
  • Constructive feedback
  • Demonstrated ability to manage multiple projects simultaneously, set priorities, identify and address problems, meet deadlines, and stay within budget

Visual-Eyes is the premium practice management software of the eye care industry in Canada. Started over 20 years ago and located in Red Deer, we offer a relaxed corporate atmosphere, enjoy several staff and family events each year, encourage a healthy work-life balance, and offer health benefits and group RSP's. We are a scent free company.

Please apply with your cover letter, resume and salary expectations. We thank all candidates who apply, however, only those considered for an interview will be contacted.

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