Increase & Optimize Patient Communication
Visual Connect makes it easy to connect with patients on their terms. This automated and fully integrated two way text message and email system keeps patients informed about upcoming appointments, recalls, and order notifications.
Visual Connect Features
Automatic text or email reminders help reduce no-shows and last-minute cancellations without costing hours of administrative time in phone calls. These reminders are highly efficient and convenient for patients and staff alike. Once a patient confirms through the message, their appointment automatically updates as confirmed in the Visual-Eyes scheduler.
Your patients can indicate how they would like to receive communication and reminders. By allowing patients to choose their preferred communication method, you have a better chance of making contact and maintaining a positive relationship with them.
Automated follow-up texts, emails, and surveys allow you to evaluate your practice’s performance. By sending satisfaction surveys, you can determine if you are meeting your patients needs as well as define where to focus your customer experience improvement efforts.
Visual Connect allows you to send automated messages when your patients are due for an appointment. Rather than manually calling or mailing cards to each patient when the time comes, simply have your patients receive an automated recall message. When this feature is combined with Visual Book, it allows your patients to book their appointments directly from their text or email message, freeing your administrative staff to focus on other tasks.
Trusted by 400+ clinics across Canada
Click to see what they have to say about us!
I’m a recent graduate, so I’ve used nothing but electronic health record systems in school and on all of my rotations. After having assessed several systems, I chose to use Visual-Eyes. I am very happy that I made this decision as it has helped our office run very smoothly and seamlessly right from the start. Nicole was a wonderful trainer and got us up to speed on the features. In addition, as we started using the system and had to contact the technical help desk we have always found them to be very polite and helpful. I personally find that the software integrates all aspects of the exams incredibly well. I would definitely recommend this system to colleagues. We look forward to growing our business with the help of Visual-Eyes and the fantastic support team.
Kelly Enns, OD
Sage Creek Eye Centre
One stop shopping – Visual-Eyes does everything to organize our client information and process our jobs for the lab. Customer Service is amazing! Your technical staff always find a solution or fix our issues quickly.
Melanie Elmslie, Office Manager
Just 4 Eyes Inc.
Visual-Eyes provides a professional EMR that is well rounded to serve all aspects of our office. An easy to use program for all individuals. The largest impact was improving our efficiency in record keeping and px flow in office.
Dr. Rebecca Chippior
St. Lawrence Optometry
Practice management software that is rock solid dependable.
Dr. Mike Cobean, Optometrist
Eye Associates of North Bay