Increase & Optimize Patient Communication
Visual Connect makes it easy to connect with patients on their terms. This automated and fully integrated two way text message and email system keeps patients informed about upcoming appointments, recalls, and order notifications.
Visual Connect Features
Automatic text or email reminders help reduce no-shows and last-minute cancellations without costing hours of administrative time in phone calls. These reminders are highly efficient and convenient for patients and staff alike. Once a patient confirms through the message, their appointment automatically updates as confirmed in the Visual-Eyes scheduler.
Your patients can indicate how they would like to receive communication and reminders. By allowing patients to choose their preferred communication method, you have a better chance of making contact and maintaining a positive relationship with them.
Automated follow-up texts, emails, and surveys allow you to evaluate your practice’s performance. By sending satisfaction surveys, you can determine if you are meeting your patients needs as well as define where to focus your customer experience improvement efforts.
Visual Connect allows you to send automated messages when your patients are due for an appointment. Rather than manually calling or mailing cards to each patient when the time comes, simply have your patients receive an automated recall message. When this feature is combined with Visual Book, it allows your patients to book their appointments directly from their text or email message, freeing your administrative staff to focus on other tasks.
Trusted by 400+ clinics across Canada
Click to see what they have to say about us!
Visual-Eyes provides a professional EMR that is well rounded to serve all aspects of our office. An easy to use program for all individuals. The largest impact was improving our efficiency in record keeping and px flow in office.
Dr. Rebecca Chippior
St. Lawrence Optometry
Visual-Eyes provides a comprehensive solution that allows me to manage every aspect of my practice. Visual-Eyes solves many problems in my practice from providing management information to marketing to helping provide excellence in patient care. The most valuable asset of my practice, my data, is protected and secured by people I trust.
Dr. David White, Owner
The overall value of Visual-Eyes comes from helping to keep us organized and saving time. Visual-Eyes provides me the tools to easily manage by facts versus emotions. Through its various tracking and reporting functions, it helps with accountability. With a multi-location practice Visual-Eyes acts as a bridge to connect our locations in real time.
Dr. Trisha Beal, Owner
Brant Family Eye Care
I’ve tried a couple other EMR systems at other clinics and VE is the easiest and most straight forward to use.
Eye Q Optometry