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Collection Call Strategies

The goal of collection calls is not only to collect payment, but also to rectify any discrepancies and to maintain or repair the relationship with your patient. Keep in mind, patients might be upset, embarrassed, or frustrated regardless of how professionally you handle a collection call. Here are a few tips to manage collections: Remember, […]

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Benefits of the Routing Module

The Visual-Eyes Routing module is a valuable tool for managing patient flow and optimizing efficiency in a clinic setting. With its routing screen, the module provides several essential features that aid in streamlining the patient management process. 1. Facilitating more personalized and efficient care with quick access to key patient information. 2. Ensuring smooth coordination and reducing […]

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Specialty Contact Lens Update

Contact Lenses

When ordering scleral contact lenses, additional scleral fields are now available so that you can add the extra information required. Please take a look at our Scleral Lens Guide for more information on how to set up and utilize this feature. If you require additional assistance, please contact our Product Support team at [email protected] or 403-314-1322 x 1. […]

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Maximize Your Online Bookings

Scheduler Module

Our integrated online scheduling system enables patients to book appointments from the comfort of their own homes, at any time of day. Here are some ways to promote online booking to your patients: 1. Add a “Book Now” link – EVERYWHERE!  Website Email Signatures Social Media Recalls Marketing Campaign Emails 2. Post QR codes that […]

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Global Payments Integration Now Available!

Visual-Eyes integrates with Global Payments for your debit and credit payment processing needs. With this integration, payment information will transfer seamlessly from Visual-Eyes to the point-of-sale terminal. Benefits include: Saving time by eliminating manual entry Reducing transcription errors Achieving day-end balances more efficiently Accepting payments anywhere – online, through mobile, in-app, on-site, and more Reducing credit card […]

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Visual-Eyes Directory

Dispensing Module

For your reference, please find below a summary of the Visual-Eyes direct access email addresses and extensions. To ensure they will be seen and actioned in a timely manner, the emails and phone numbers below are all monitored by multiple individuals. Please do not hesitate to contact us; we are happy to answer any questions […]

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Comprehensive Billing Guides by Province

Visual-Eyes has Provincial Billing Procedure Guides to help keep your office financials running smoothly. These resources will guide you through the submission and remittance process. They outline: How to become your own submitter. Creating and uploading a submission file from Visual-Eyes. Downloading and processing a remittance file from Visual-Eyes. Handling invalid, cancelled, refused, and rejected […]

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Integrating Equipment with Visual-Eyes

Examination Module

Make your clinic more efficient, reduce staff time, and eliminate data entry errors by integrating your equipment. Visual-Eyes currently integrates with over 175 models of equipment, including: Lensometers Tonometers Keratometers Autorefractors Auto Phoropters Lab Equipment Payment Terminals Review the Pre-Test Equipment List to see the different models currently compatible with Visual-Eyes. If there is a model missing that you have, please reach out so that we may start […]

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