Patient recalls are essential to continuity of care and building long-term patient relationships. A well-structured recall system ensures patients return for necessary eye examinations while improving practice efficiency and revenue. What best practices support effective recall engagement? Review our Maximizing Recall Engagement Guide for best practices and Visual-Eyes specific features that support an effective recall program aligned with your […]
Try the Upgraded Visual Book Experience
Online booking should feel simple for patients and manageable for your team. The upgraded Visual Book layout was designed with both in mind. The new layout gives patients a cleaner, more guided booking experience. For clinic teams, practitioner matching can support more personalized booking, especially for patients who need to see a specific provider. The upgraded Visual Book […]
Modernize Your Contact Lens Workflow with Our Otto Integration
Managing contact lens orders does not need to be complex. The Visual-Eyes x Otto integration allows your practice to automate contact lens ordering directly from Visual-Eyes while you maintain full control over existing supplier accounts, wholesale pricing, and rebate programs. You can use this integration with a full Premium Otto subscription or as a standalone […]
Boost Accuracy and Efficiency with Exam Integrated Visual Forms
Explore the new Visual Forms integration with the Visual-Eyes Exam Module and transform the way your practice handles patient intake. Patient responses from online intake forms can now be loaded directly into your exam form, so you no longer have to search through separate documents or navigate multiple screens. As soon as the patient arrives, […]
Clear Patient Billing with Provincial Co-Pay
With increased scrutiny from insurance companies, eye care clinics need to ensure transparency when requiring patients to co-pay for covered services. Provincial co-pay functionality in Visual-Eyes automates this process, eliminating double entry and reducing confusion. The provincial co-pay set up delivers three critical benefits for practice efficiency: In British Columbia and Alberta, where clinics can […]
Streamlining Consent Documentation in Optometric Exams
With increased focus on patient consent and documentation, especially with recent changes in British Columbia, clinics are being asked to ensure patients are informed and their consent is clearly recorded. While these expectations are not new, there is more attention on capturing consent during the exam, particularly around procedures, physical contact, and potential side effects. […]
Introducing AI Assist in Visual-Eyes
Visual-Eyes has introduced new AI features to help clinics improve patient communication and streamline daily workflows. These tools are designed to be practical and easy to use, regardless of your team’s technical experience. AI Assist is now available in both Visual-Eyes and Visual Connect. Clinics can use AI Assist to refine written communications by asking […]
Introducing Visual Academy: Your New Learning Hub
Visual-Eyes is excited to introduce Visual Academy, the new centralized learning platform designed to make training and resources easier to access. Visual Academy brings together into one organized location: What to Know: Visual Academy is currently available for active Visual-Eyes users and is included in your Visual-Eyes fees. To access the content, please register using this Registration Form. If […]
Year-End Made Easy: Generate Patient Invoice Statements Quickly
Providing patients with a complete list of their invoices for the year does not need to be time consuming. In Visual-Eyes, a detailed statement can be generated in just a few clicks, supporting both patient convenience and efficient year-end administration. This helps clinics respond quickly to patient requests, particularly during tax season, while maintaining clear and accurate billing records. To […]
Implementing Preferred Names for Patient Communications
Visual-Eyes supports enhanced patient personalization through preferred name functionality, enabling clinics to create a more welcoming experience. Within Visual Care, clinics can configure Visual Forms and Visual Book so that automated communications, such as appointment reminders and marketing messages, use a patient’s preferred name instead of their legal name. To implement this functionality, a Clinic Administrator must […]
