Technical Support Keeps Your Practice Running Smoothly

As a Visual-Eyes client you have access to our excellent technical support team. To ensure your experience with our software is positive, we provide you with a number of support options.

Our Support Team Offers:

Inbound technical support call centre during business hours, Monday through Friday
24-hour emergency response, even on weekends and holidays
Submit requests electronically by emailing support@visual-eyes.ca

Trusted by 400+ clinics across Canada

Click to see what they have to say about us!

About a year after implementing Visual-Eyes in my practice in 2021 I had a remarkable gross revenue increase of $100000 with continued growth after that. This success is largely due to their enhanced recall process, which transformed my schedule from having too many openings to being fully booked. Additionally, the integrated Lens Ordering system has streamlined our operations by automatically updating prices as costs rise, saving us time and ensuring profitability. Initially, I hesitated to make this investment, but now I am thrilled with the results. Visual-Eyes has truly streamlined our processes and significantly boosted our practice’s efficiency and profitability.

Thanks again for your help.

Theo Caners OD
Portage Family Eye Care

One stop shopping – Visual-Eyes does everything to organize our client information and process our jobs for the lab. Customer Service is amazing! Your technical staff always find a solution or fix our issues quickly.

Melanie Elmslie, Office Manager
Just 4 Eyes Inc.

I’m a recent graduate, so I’ve used nothing but electronic health record systems in school and on all of my rotations. After having assessed several systems, I chose to use Visual-Eyes. I am very happy that I made this decision as it has helped our office run very smoothly and seamlessly right from the start. Nicole was a wonderful trainer and got us up to speed on the features. In addition, as we started using the system and had to contact the technical help desk we have always found them to be very polite and helpful. I personally find that the software integrates all aspects of the exams incredibly well. I would definitely recommend this system to colleagues. We look forward to growing our business with the help of Visual-Eyes and the fantastic support team.

Kelly Enns, OD
Sage Creek Eye Centre

We could not run without a good software system. Visual-Eyes solves many problems by having everything in one program, inventory, EMR etc.

Dr. Dorothy Barrie, Owner
Invision Eye Care Centre