We are excited to share the Visual-Eyes Learning Centre. This is where you will find courses, articles, webinars, and guides (available at no additional cost) to help your team get the most out of Visual-Eyes. Whether you are onboarding a new team member or brushing up your own skills, the Learning Centre offers a solid foundation with valuable resources ready now […]
Easily Thank Patients for Their Referrals
The “Referred Others” feature in Visual-Eyes allows your clinic to automatically send a personalized thank-you email to patients who refer friends or family. It is a simple way to strengthen relationships, encourage word-of-mouth growth, and recognize loyal patients, without adding extra work for your team. Why It Is Helpful: How It Works: When checking in a […]
Make Your Recalls Count with Multiple Reminders
In our busy world, sending one message to recall patients is not enough. Even well-intentioned patients will miss these reminders because of overfilled inboxes or competing priorities. That is why we suggest a well-structured, multi-reminder strategy that uses the following smart techniques: Use Multiple Delivery Methods: Combine email, SMS, and phone calls to reach patients through the […]
Streamline Your Linking Workflow with View Groups
Tired of scrolling through long lists of links on patient files? We’ve made it easier to find what you need—right when you need it. The new View Groups feature in Visual-Eyes, lets you organize Link Types into customizable “Views,” so you can decide which ones you want to view on the Linking screen at any given moment. This is especially […]
Streamlining Contact Lens Orders
Our aim is to make the process of ordering contact lenses simpler and more efficient for your patients. Here is a brief overview of the steps to ensure a seamless experience for both your clinic and patients. 1. Initial Order Setup: Start by setting up the patient’s first order. Remember to assign a “Next Date” for […]
New and Improved Invoice Screen
We are excited to share some highlights of the new Invoice Screen! It can be manually activated for you now and will become the default starting with version 11.14.3, expected to be released in June 2025. Updated Navigation Bar: Boasts a clean, streamlined appearance packed with modernized icons for an improved and intuitive user experience. Optimized […]
Product Support FAQ
What are the Product Support hours?Our team is available from 7:00 AM to 5:00 PM MT, and we are also accessible for emergencies outside of these hours. How can I reach Product Support? What information should I include when leaving a voicemail? Clear details about the issue are crucial for us to efficiently prioritize and categorize […]
Maintain Communication Compliance with Consent Reports
Documenting consent ensures your clinic adheres to legal and professional standards when it comes to sending electronic communications (email and SMS). By identifying patients with invalid or missing consent, your clinic can take prompt action to secure permission from patients to contact them electronically. Visual-Eyes has various reports to help identify consent issues: By regularly running these reports, you […]
Optimizing User Engagement: QR Codes vs Hyperlinks
In today’s digital age, effective patient communication is crucial. Tools such as QR codes and hyperlinks elevate patient interactions and enhance marketing initiatives. By implementing the following strategies, you can effectively promote your services and increase patient engagement. When to Use QR Codes When to Use Hyperlinks Best Practices Incorporating QR codes into printed materials and […]
Leveraging the My CL Orders Screen
Efficient management of contact lens orders is crucial for practices aiming to deliver exceptional customer service. The My CL Orders Screen offers a comprehensive solution to streamline contact lens order management and effectively track orders. Key Features By leveraging these features of the My CL Orders Screen, your staff can maintain smooth workflows, reduce errors, […]
