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What are the Product Support hours?Our team is available from 7:00 AM to 5:00 PM MT, and we are also accessible for emergencies outside of these hours. How can I reach Product Support? What information should I include when leaving a voicemail? Clear details about the issue are crucial for us to efficiently prioritize and categorize […]
Documenting consent ensures your clinic adheres to legal and professional standards when it comes to sending electronic communications (email and SMS). By identifying patients with invalid or missing consent, your clinic can take prompt action to secure permission from patients to contact them electronically. Visual-Eyes has various reports to help identify consent issues: By regularly running these reports, you […]
In today’s digital age, effective patient communication is crucial. Tools such as QR codes and hyperlinks elevate patient interactions and enhance marketing initiatives. By implementing the following strategies, you can effectively promote your services and increase patient engagement. When to Use QR Codes When to Use Hyperlinks Best Practices Incorporating QR codes into printed materials and […]
Efficient management of contact lens orders is crucial for practices aiming to deliver exceptional customer service. The My CL Orders Screen offers a comprehensive solution to streamline contact lens order management and effectively track orders. Key Features By leveraging these features of the My CL Orders Screen, your staff can maintain smooth workflows, reduce errors, […]
Visual-Eyes offers a suite of tools designed to enhance task management and streamline workflows. Enhance your efficiency by leveraging the My Exams screen in tandem with Exam Statuses, allowing seamless exam tracking. The My Exams Screen acts as a centralized hub within Visual-Eyes, delivering a comprehensive overview of all exams. Additionally, the Exam Status Screen […]
Visual-Eyes is dedicated to assisting you in upholding the highest security standards for your practice. With advancements in technology it is crucial to continually review and strengthen your security measures. To bolster your protection, we strongly advise reviewing the following articles and implementing the associated best practices: By taking these proactive steps, you protect your […]
Empowering patients with knowledge is crucial for delivering exceptional care and engaging them in their eye health management. Leveraging Visual-Eyes for patient education can elevate patient-centered care by enhancing: With Visual Connect, educational content can be emailed to patients from the module itself, as well as from: Email campaigns within Visual Connect allow for segmentation, allowing you to target […]
As we close out 2024, we want to send a big thank you to our amazing clients! To recap 2024, we released: As we look to 2025, upcoming developments include: Your feedback is greatly valued as we work to streamline processes and your practice’s efficiency. Any development suggestions you have are welcome and may be emailed to [email protected]. Stay […]
Visual-Eyes now offers a new feature allowing you to set default “Arrive Times” for appointment types in Admin. This enhancement establishes clear expectations for arrival time, increasing efficiency and service quality. Below is a quick guide to help you set up the Arrive Time feature: Note: This default arrival time will only affect new appointments. This enhancement […]
We are pleased to announce an updated list of optometric equipment compatible with Visual-Eyes, designed to enhance your practice’s efficiency. By integrating your equipment, you can seamlessly transfer data directly into patient exam forms, job orders, and links, streamlining your workflow. Our newly revised Compatible Equipment guide includes an extensive collection of nearly 200 equipment models that integrate […]
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