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The My Orders Screen helps your team stay on top of prescription orders. It shows all active orders in one place, making it easy to track Rx job progress from start to finish. No more guessing or searching across systems. Your team can quickly check order status, follow up with labs, and make sure patients get their […]
Visual Forms Kiosk allows you to load patient forms directly onto a tablet or in-office computer, creating a secure, dedicated station for patients to enter their information. Staff simply enter a secure PIN, select a patient, hand the device to the patient, and they are ready to go. It is that easy — no logins […]
The “Referred Others” feature in Visual-Eyes allows your clinic to automatically send a personalized thank-you email to patients who refer friends or family. It is a simple way to strengthen relationships, encourage word-of-mouth growth, and recognize loyal patients, without adding extra work for your team. Why It Is Helpful: How It Works: When checking in a […]
In our busy world, sending one message to recall patients is not enough. Even well-intentioned patients will miss these reminders because of overfilled inboxes or competing priorities. That is why we suggest a well-structured, multi-reminder strategy that uses the following smart techniques: Use Multiple Delivery Methods: Combine email, SMS, and phone calls to reach patients through the […]
Tired of scrolling through long lists of links on patient files? We’ve made it easier to find what you need—right when you need it. The new View Groups feature in Visual-Eyes, lets you organize Link Types into customizable “Views,” so you can decide which ones you want to view on the Linking screen at any given moment. This is especially […]
Our aim is to make the process of ordering contact lenses simpler and more efficient for your patients. Here is a brief overview of the steps to ensure a seamless experience for both your clinic and patients. 1. Initial Order Setup: Start by setting up the patient’s first order. Remember to assign a “Next Date” for […]
We are excited to share some highlights of the new Invoice Screen! It can be manually activated for you now and will become the default starting with version 11.14.3, expected to be released in June 2025. Updated Navigation Bar: Boasts a clean, streamlined appearance packed with modernized icons for an improved and intuitive user experience. Optimized […]
What are the Product Support hours?Our team is available from 7:00 AM to 5:00 PM MT, and we are also accessible for emergencies outside of these hours. How can I reach Product Support? What information should I include when leaving a voicemail? Clear details about the issue are crucial for us to efficiently prioritize and categorize […]
Documenting consent ensures your clinic adheres to legal and professional standards when it comes to sending electronic communications (email and SMS). By identifying patients with invalid or missing consent, your clinic can take prompt action to secure permission from patients to contact them electronically. Visual-Eyes has various reports to help identify consent issues: By regularly running these reports, you […]
In today’s digital age, effective patient communication is crucial. Tools such as QR codes and hyperlinks elevate patient interactions and enhance marketing initiatives. By implementing the following strategies, you can effectively promote your services and increase patient engagement. When to Use QR Codes When to Use Hyperlinks Best Practices Incorporating QR codes into printed materials and […]
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