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With increased focus on patient consent and documentation, especially with recent changes in British Columbia, clinics are being asked to ensure patients are informed and their consent is clearly recorded. While these expectations are not new, there is more attention on capturing consent during the exam, particularly around procedures, physical contact, and potential side effects. […]
Visual-Eyes has introduced new AI features to help clinics improve patient communication and streamline daily workflows. These tools are designed to be practical and easy to use, regardless of your team’s technical experience. AI Assist is now available in both Visual-Eyes and Visual Connect. Clinics can use AI Assist to refine written communications by asking […]
Visual-Eyes is excited to introduce Visual Academy, the new centralized learning platform designed to make training and resources easier to access. Visual Academy brings together into one organized location: What to Know: Visual Academy is currently available for active Visual-Eyes users and is included in your Visual-Eyes fees. To access the content, please register using this Registration Form. If […]
Providing patients with a complete list of their invoices for the year does not need to be time consuming. In Visual-Eyes, a detailed statement can be generated in just a few clicks, supporting both patient convenience and efficient year-end administration. This helps clinics respond quickly to patient requests, particularly during tax season, while maintaining clear and accurate billing records. To […]
Visual-Eyes supports enhanced patient personalization through preferred name functionality, enabling clinics to create a more welcoming experience. Within Visual Care, clinics can configure Visual Forms and Visual Book so that automated communications, such as appointment reminders and marketing messages, use a patient’s preferred name instead of their legal name. To implement this functionality, a Clinic Administrator must […]
Visual-Eyes is pleased to introduce Visual Exchange, a new initiative designed to bring specialty clinics together through meaningful collaboration. These sessions create opportunities for practices to connect, share innovative ideas, and learn from the real-world successes of peers within their areas of focus. Visual Exchange sessions are designed to deliver practical, peer-driven value: Visual Exchange will include three specialty-focused […]
As 2025 draws to a close, the Visual-Eyes team would like to extend our sincere appreciation to our clients for your continued partnership and trust. Your feedback and collaboration continue to play a key role in shaping the evolution of our platform. Throughout the year, we delivered several meaningful enhancements focused on improving efficiency, communication, and training across clinics: As […]
Recently there have been changing insurer expectations surrounding claim submissions. Insurance providers across Canada are reinforcing the policy that service dates on claims must reflect when products are dispensed or picked up, not when they are ordered. This shift has created uncertainty for clinics traditionally using order dates, with some claims being rejected when service dates […]
Many clinics have experienced patients reporting missed text message reminders, particularly among Android device users. While the messages are typically sent successfully, Android’s enhanced spam protection features are filtering legitimate clinic communications or redirecting them to spam folders. Understanding the cause and implementing strategic solutions can significantly improve message deliverability. Key Solutions for Improved Message Delivery: Implementing […]
Implementing a comprehensive recall strategy ensures consistent patient engagement and appointment volumes while preventing revenue loss from patients who might otherwise delay or forget essential eye care visits. Strategies of optimized recalls include: Deliberate recall strategies deliver significant measurable benefits that directly impact practice performance and patient outcomes. Practices implementing comprehensive recall optimization experience substantially higher […]
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