Providing patients with a complete list of their invoices for the year does not need to be time consuming. In Visual-Eyes, a detailed statement can be generated in just a few clicks, supporting both patient convenience and efficient year-end administration. This helps clinics respond quickly to patient requests, particularly during tax season, while maintaining clear and accurate billing records. To […]
Implementing Preferred Names for Patient Communications
Visual-Eyes supports enhanced patient personalization through preferred name functionality, enabling clinics to create a more welcoming experience. Within Visual Care, clinics can configure Visual Forms and Visual Book so that automated communications, such as appointment reminders and marketing messages, use a patient’s preferred name instead of their legal name. To implement this functionality, a Clinic Administrator must […]
Visual Exchange: Building Stronger Communities Through Collaboration
Visual-Eyes is pleased to introduce Visual Exchange, a new initiative designed to bring specialty clinics together through meaningful collaboration. These sessions create opportunities for practices to connect, share innovative ideas, and learn from the real-world successes of peers within their areas of focus. Visual Exchange sessions are designed to deliver practical, peer-driven value: Visual Exchange will include three specialty-focused […]
The 2025 Year at a Glance
As 2025 draws to a close, the Visual-Eyes team would like to extend our sincere appreciation to our clients for your continued partnership and trust. Your feedback and collaboration continue to play a key role in shaping the evolution of our platform. Throughout the year, we delivered several meaningful enhancements focused on improving efficiency, communication, and training across clinics: As […]
Evolving Insurance Claim Requirements in Canada
Recently there have been changing insurer expectations surrounding claim submissions. Insurance providers across Canada are reinforcing the policy that service dates on claims must reflect when products are dispensed or picked up, not when they are ordered. This shift has created uncertainty for clinics traditionally using order dates, with some claims being rejected when service dates […]
Enhancing Text Message Delivery
Many clinics have experienced patients reporting missed text message reminders, particularly among Android device users. While the messages are typically sent successfully, Android’s enhanced spam protection features are filtering legitimate clinic communications or redirecting them to spam folders. Understanding the cause and implementing strategic solutions can significantly improve message deliverability. Key Solutions for Improved Message Delivery: Implementing […]
Maximizing Patient Retention Through Strategic Recall Management
Implementing a comprehensive recall strategy ensures consistent patient engagement and appointment volumes while preventing revenue loss from patients who might otherwise delay or forget essential eye care visits. Strategies of optimized recalls include: Deliberate recall strategies deliver significant measurable benefits that directly impact practice performance and patient outcomes. Practices implementing comprehensive recall optimization experience substantially higher […]
Enhanced 2-Way Texting Features
Visual-Eyes has introduced significant enhancements to its 2-way texting functionality over the past year, delivering tools that streamline patient communication for optometry practices across Canada. The system features: Prepared messages ensure consistent, professional communications across all team members while dramatically reducing response time for routine inquiries. By simply typing ‘/’, staff can access customizable templates […]
Introducing Seamless Contact Lens Ordering Through Visual-Eyes and Otto
Enhance your practice efficiency with effortless contact lens ordering directly from Visual-Eyes. This integration with Otto eliminates double entry, saving time and reducing errors. Key Benefits Pricing and Requirements A Premium Otto Subscription provides access to additional practice building tools including: Ready to implement this integration? Review our comprehensive guides: Transform your contact lens ordering process today […]
Windows 10 Support Ends in 2025
Microsoft will end support for Windows 10 on October 14, 2025. After this date, there will no longer be software updates, security patches, or technical support available for this operating system. Continuing to use Windows 10 beyond this deadline significantly increases your systems’ vulnerability to viruses, malware, and security breaches. Required ActionsContact your IT provider […]
