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Visual-Eyes is pleased to introduce Visual Exchange, a new initiative designed to bring specialty clinics together through meaningful collaboration. These sessions create opportunities for practices to connect, share innovative ideas, and learn from the real-world successes of peers within their areas of focus. Visual Exchange sessions are designed to deliver practical, peer-driven value: Visual Exchange will include three specialty-focused […]
As 2025 draws to a close, the Visual-Eyes team would like to extend our sincere appreciation to our clients for your continued partnership and trust. Your feedback and collaboration continue to play a key role in shaping the evolution of our platform. Throughout the year, we delivered several meaningful enhancements focused on improving efficiency, communication, and training across clinics: As […]
Recently there have been changing insurer expectations surrounding claim submissions. Insurance providers across Canada are reinforcing the policy that service dates on claims must reflect when products are dispensed or picked up, not when they are ordered. This shift has created uncertainty for clinics traditionally using order dates, with some claims being rejected when service dates […]
Many clinics have experienced patients reporting missed text message reminders, particularly among Android device users. While the messages are typically sent successfully, Android’s enhanced spam protection features are filtering legitimate clinic communications or redirecting them to spam folders. Understanding the cause and implementing strategic solutions can significantly improve message deliverability. Key Solutions for Improved Message Delivery: Implementing […]
Implementing a comprehensive recall strategy ensures consistent patient engagement and appointment volumes while preventing revenue loss from patients who might otherwise delay or forget essential eye care visits. Strategies of optimized recalls include: Deliberate recall strategies deliver significant measurable benefits that directly impact practice performance and patient outcomes. Practices implementing comprehensive recall optimization experience substantially higher […]
Visual-Eyes has introduced significant enhancements to its 2-way texting functionality over the past year, delivering tools that streamline patient communication for optometry practices across Canada. The system features: Prepared messages ensure consistent, professional communications across all team members while dramatically reducing response time for routine inquiries. By simply typing ‘/’, staff can access customizable templates […]
Enhance your practice efficiency with effortless contact lens ordering directly from Visual-Eyes. This integration with Otto eliminates double entry, saving time and reducing errors. Key Benefits Pricing and Requirements A Premium Otto Subscription provides access to additional practice building tools including: Ready to implement this integration? Review our comprehensive guides: Transform your contact lens ordering process today […]
Microsoft will end support for Windows 10 on October 14, 2025. After this date, there will no longer be software updates, security patches, or technical support available for this operating system. Continuing to use Windows 10 beyond this deadline significantly increases your systems’ vulnerability to viruses, malware, and security breaches. Required ActionsContact your IT provider […]
Patient feedback is invaluable for continuous improvement and building lasting relationships. With Visual Connect surveys, you can gather meaningful insights while showing patients your commitment to exceptional care. When used strategically, surveys can also strengthen your online reviews. Three Essential Surveys for Your Clinic Keep It Simple for PatientsUse a single, well-framed question with emoji […]
Visual-Eyes provides powerful tools and reports to simplify invoicing, capture missed charges, and protect your bottom line, all while allowing you to stay focused on patient care. Day End Summary: Verify every aspect of a patient’s visit, including service charges, from your Scheduler. This quick check ensures nothing is left incomplete and can be reviewed throughout […]
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