Patient recalls are essential to continuity of care and building long-term patient relationships. A well-structured recall system ensures patients return for necessary eye examinations while improving practice efficiency and revenue. What best practices support effective recall engagement? Review our Maximizing Recall Engagement Guide for best practices and Visual-Eyes specific features that support an effective recall program aligned with your […]
Category: Visual Connect
Introducing AI Assist in Visual-Eyes
Visual-Eyes has introduced new AI features to help clinics improve patient communication and streamline daily workflows. These tools are designed to be practical and easy to use, regardless of your team’s technical experience. AI Assist is now available in both Visual-Eyes and Visual Connect. Clinics can use AI Assist to refine written communications by asking […]
Enhancing Text Message Delivery
Many clinics have experienced patients reporting missed text message reminders, particularly among Android device users. While the messages are typically sent successfully, Android’s enhanced spam protection features are filtering legitimate clinic communications or redirecting them to spam folders. Understanding the cause and implementing strategic solutions can significantly improve message deliverability. Key Solutions for Improved Message Delivery: Implementing […]
How Surveys Can Enhance the Patient Experience
Patient feedback is invaluable for continuous improvement and building lasting relationships. With Visual Connect surveys, you can gather meaningful insights while showing patients your commitment to exceptional care. When used strategically, surveys can also strengthen your online reviews. Three Essential Surveys for Your Clinic Keep It Simple for PatientsUse a single, well-framed question with emoji […]
Easily Thank Patients for Their Referrals
The “Referred Others” feature in Visual-Eyes allows your clinic to automatically send a personalized thank-you email to patients who refer friends or family. It is a simple way to strengthen relationships, encourage word-of-mouth growth, and recognize loyal patients, without adding extra work for your team. Why It Is Helpful: How It Works: When checking in a […]
Make Your Recalls Count with Multiple Reminders
In our busy world, sending one message to recall patients is not enough. Even well-intentioned patients will miss these reminders because of overfilled inboxes or competing priorities. That is why we suggest a well-structured, multi-reminder strategy that uses the following smart techniques: Use Multiple Delivery Methods: Combine email, SMS, and phone calls to reach patients through the […]
Maintain Communication Compliance with Consent Reports
Documenting consent ensures your clinic adheres to legal and professional standards when it comes to sending electronic communications (email and SMS). By identifying patients with invalid or missing consent, your clinic can take prompt action to secure permission from patients to contact them electronically. Visual-Eyes has various reports to help identify consent issues: By regularly running these reports, you […]
Optimizing User Engagement: QR Codes vs Hyperlinks
In today’s digital age, effective patient communication is crucial. Tools such as QR codes and hyperlinks elevate patient interactions and enhance marketing initiatives. By implementing the following strategies, you can effectively promote your services and increase patient engagement. When to Use QR Codes When to Use Hyperlinks Best Practices Incorporating QR codes into printed materials and […]
Leveraging Visual-Eyes for Patient Education
Empowering patients with knowledge is crucial for delivering exceptional care and engaging them in their eye health management. Leveraging Visual-Eyes for patient education can elevate patient-centered care by enhancing: With Visual Connect, educational content can be emailed to patients from the module itself, as well as from: Email campaigns within Visual Connect allow for segmentation, allowing you to target […]
New Arrival Time Feature for Appointments
Visual-Eyes now offers a new feature allowing you to set default “Arrive Times” for appointment types in Admin. This enhancement establishes clear expectations for arrival time, increasing efficiency and service quality. Below is a quick guide to help you set up the Arrive Time feature: Note: This default arrival time will only affect new appointments. This enhancement […]
