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If you are new to Visual-Eyes, one of the first things we ask you to do is enter a patient named Eyelene Eyes into your current system. Clinics sometimes ask us who she is. Here is her story. Who is Eyelene Eyes? Eyelene Eyes is the official mascot of Visual-Eyes. She grew out of our […]
We are excited to announce that Helcim has joined our network of payment integration providers. Helcim offers a modern approach to point-of-sale payments with a focus on transparent pricing and up-to-date hardware. Why Choose Helcim? Exclusive Offer for Visual-Eyes UsersSign up today! As a current Visual-Eyes user, you can save 25% on a Helcim Smart […]
If your clinic stores Visual-Eyes data on a physical server onsite, your clinic is responsible for backing up that data regularly and verifying the backups. Visual-Eyes does not perform these backups for you. If Visual-Eyes hosts your data, our hosting service includes server management and backups. Backups help protect patient records and allow your clinic […]
To every clinic and team member who completed our 2026 annual survey, thank you. Nearly 30% of clinics across our community participated this year, making it our strongest response rate yet. We read every response, and every rating, comment, and idea helps us understand what is working and where we can improve. You told us […]
Practice Consulting Days are on-site sessions designed to help clinics maximize their use of Visual-Eyes. These sessions focus on workflow optimization, feature utilization, and process alignment to ensure clinics operate efficiently and extract maximum value from the system. A Practice Consulting Day is ideal for clinics that: Clinics typically continue with their regular patient schedule […]
Recently there have been changing insurer expectations surrounding claim submissions. Insurance providers across Canada are reinforcing the policy that service dates on claims must reflect when products are dispensed or picked up, not when they are ordered. This shift has created uncertainty for clinics traditionally using order dates, with some claims being rejected when service dates […]
Implementing a comprehensive recall strategy ensures consistent patient engagement and appointment volumes while preventing revenue loss from patients who might otherwise delay or forget essential eye care visits. Strategies of optimized recalls include: Deliberate recall strategies deliver significant measurable benefits that directly impact practice performance and patient outcomes. Practices implementing comprehensive recall optimization experience substantially higher […]
Making collection calls can be a delicate process, and to do it well, you need to carefully consider the purpose of the call. Rectifying payment discrepancies is necessary, but maintaining or repairing patient relationships in the process is key. Patients may be upset, embarrassed, or frustrated by collection calls. It is important to keep the […]
Successful optometry practices are built on a foundation of providing exceptional patient experiences and comprehensive, personalized care—for everything from scheduling appointments to communicating with patients. While these ideals are admirable, achieving them requires strategic approaches and tools to identify and meet your patients’ needs effectively. Visual-Eyes Software can provide the support you need for prioritizing […]
How much time do you and your team spend managing your frame inventory? Tracking and optimizing frame inventories often places substantial demands on opticians, optometrists, and their respective teams. The time spent on inventory management distracts your team from focusing on patient experience. Optometry practice management software like Visual-Eyes can streamline inventory management and free […]
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