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If you are new to Visual-Eyes, one of the first things we ask you to do is enter a patient named Eyelene Eyes into your current system. Clinics sometimes ask us who she is. Here is her story. Who is Eyelene Eyes? Eyelene Eyes is the official mascot of Visual-Eyes. She grew out of our […]
Practice Consulting Days are on-site sessions designed to help clinics maximize their use of Visual-Eyes. These sessions focus on workflow optimization, feature utilization, and process alignment to ensure clinics operate efficiently and extract maximum value from the system. A Practice Consulting Day is ideal for clinics that: Clinics typically continue with their regular patient schedule […]
Visual-Eyes is excited to introduce Visual Academy, the new centralized learning platform designed to make training and resources easier to access. Visual Academy brings together into one organized location: What to Know: Visual Academy is currently available for active Visual-Eyes users and is included in your Visual-Eyes fees. To access the content, please register using this Registration Form. If […]
Many clinics have experienced patients reporting missed text message reminders, particularly among Android device users. While the messages are typically sent successfully, Android’s enhanced spam protection features are filtering legitimate clinic communications or redirecting them to spam folders. Understanding the cause and implementing strategic solutions can significantly improve message deliverability. Key Solutions for Improved Message Delivery: Implementing […]
Your optometry practice experiences shifts in patient volume, staffing, and services throughout the year. To support these changes, we offer an annual review with our practice consultants to assess both our performance and yours, tailoring Visual-Eyes to meet your evolving needs. Visual-Eyes is continually updated with new features and enhancements. During the annual review, we will […]
Did you know there are 3 distinct types of Notes accessible on the patient screen, each serving a unique purpose? Family Notes – Found in the top right of the patient screen, these notes pertain to the entire family and should not be time-sensitive. For example, they might indicate that the family resides in Arizona from November to […]
Visual-Eyes has multiple online resources available to help your staff increase their knowledge of the software. Online Training Courses To access the online courses: These courses are a helpful resource for: Other Online ResourcesUnder the ‘Support’ tab, there are additional resources that clinics can benefit from when logged in. Regardless of which resource you try, you are […]
We believe that your practice should be managed with the same care and attention you bring to your patients. That is why we offer a wide range of products and services to help keep track of every aspect of your business, from electronic practice management to professional training. Today, most optometrists use some form of […]
For your reference, please find below a summary of the Visual-Eyes direct access email addresses and extensions. To ensure they will be seen and actioned in a timely manner, the emails and phone numbers below are all monitored by multiple individuals. Please do not hesitate to contact us; we are happy to answer any questions […]
Visual-Eyes has Provincial Billing Procedure Guides to help keep your office financials running smoothly. These resources will guide you through the submission and remittance process. They outline: How to become your own submitter. Creating and uploading a submission file from Visual-Eyes. Downloading and processing a remittance file from Visual-Eyes. Handling invalid, cancelled, refused, and rejected […]
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