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Exam letters can be customized in a variety of ways, for example each doctor can have the option to have electronic signatures ready at a single click. You can also create multiple letter templates so that depending on the type of referral you are sending, you can quickly choose a template to act as a […]
Visual Care now has the ability for you to set your clinic’s hours. This will increase your team’s efficiencies by: Eliminating double entry. A ‘field’ or tag has been created to use when composing messages that will pull the details of your clinic hours and insert them into the message without you having to retype […]
Visual-Eyes has various tools that help manage tasks so you can stay on top of your to-do list. One of these tools is the use of Exam Statuses paired with the My Exams screen. Exam statuses are used to track the progression of your exams. With these you can even recommend items to be invoiced, […]
Patient consent is mandatory when sending any form of electronic communication as per Canada’s Anti-Spam Legislation (CASL). This took effect in 2014, and in response Visual-Eyes developed the consent module to effectively track patients’ permissions, ensuring emails and text messages are sent in accordance to this legislation. The consent module not only provides a way […]
The “Contact Lens Next Date” is a powerful retention tool within Visual-Eyes. It allows you to run CL recalls and notify patients to reorder before they run out of contact lenses. This Visual-Eyes tool aides you in providing valuable customer service. Our CL Next Date Guide explains how to: Set up CL Next Dates Use […]
Visual Book gives your patients the ability to book appointments online from their computer or mobile device directly into your Visual-Eyes scheduler. There are two layout options available: Flex and Open. Flex – Designed to manage complex doctor schedules. Offers the flexibility to restrict appointment lengths and allows clinics to allocate certain appointment types to […]
If you have not done so already, it might be time to think about the steps your clinic can take towards re-opening, including: 1. Modifying your patient communications to reflect your new protocols Create or update Visual Connect and Visual Book templates ahead of time to inform your patients of: New hours Safety measures your […]
During this unprecedented time, many clinics have had to reschedule or cancel patient appointments due to health minister restrictions. Within Visual-Eyes, by using appropriate statuses, you are able to track these specific patients affected by COVID-19 and reach out to them again once regular operations have resumed. This increases your customer service level by ensuring […]
You now have the ability to pause Visual Book without going through Technical Support. We have made a series of short videos demonstrating how to: Suspend Visual Book Customize your web page’s message when Visual Book has already been turned off Turn Visual Book back on when ready Please note: These features are only available […]
Running a tray report ensures that active orders in Visual-Eyes, match the physical trays in your office. This helps to make you aware of any possible job order delays before your patient wonders why their order is not in. Confirming tray reports are correct and up to date, will also help to keep your inventory […]
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