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With increased scrutiny from insurance companies, eye care clinics need to ensure transparency when requiring patients to co-pay for covered services. Provincial co-pay functionality in Visual-Eyes automates this process, eliminating double entry and reducing confusion. The provincial co-pay set up delivers three critical benefits for practice efficiency: In British Columbia and Alberta, where clinics can […]
Recently there have been changing insurer expectations surrounding claim submissions. Insurance providers across Canada are reinforcing the policy that service dates on claims must reflect when products are dispensed or picked up, not when they are ordered. This shift has created uncertainty for clinics traditionally using order dates, with some claims being rejected when service dates […]
Visual-Eyes has integrated with TELUS Health, streamlining the insurance claims submission process for optometrists. This integration offers several key benefits, including reducing double entries and automatically allocating insurance amounts. While using this integration, users may encounter standard insurance messages and codes when submitting claims. To assist you, we have developed a TELUS eClaims Codes Guide that details common codes, their meanings, and resolutions. Familiarity with these codes is crucial for optimizing […]
Visual-Eyes has Provincial Billing Procedure Guides to help keep your office financials running smoothly. These resources will guide you through the submission and remittance process. They outline: How to become your own submitter. Creating and uploading a submission file from Visual-Eyes. Downloading and processing a remittance file from Visual-Eyes. Handling invalid, cancelled, refused, and rejected […]
Gather information from patients electronically and have it automatically update into Visual-Eyes with our newest module, Visual Forms. It can be used for intake forms, COVID-19 screening, dry eye questionnaires and more! With Visual Forms you can collect: Demographic details Insurance information Electronic consent You can also have patients: Sign Telus eClaims consent forms Sign MSP […]
Visual-Eyes’ new insurer screen offers a variety of exciting features and improvements. Clinics can look forward to: A modernized look Ease of use when linking insurance records to other patients Quick access to the insurer’s website Options to print off eClaims consent forms for patients Summarized claim history For details on how to enable and […]
Limiting the amount of wait time patients spend in your clinic should be kept front of mind in order to ensure a positive patient experience. That is why we recommend documenting your patient’s insurer information. Having insurer records on file allows you to: Quickly apply third party coverage to job orders and invoices Recognize if […]
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