In our busy world, sending one message to recall patients is not enough. Even well-intentioned patients will miss these reminders because of overfilled inboxes or competing priorities.
That is why we suggest a well-structured, multi-reminder strategy that uses the following smart techniques:
Use Multiple Delivery Methods: Combine email, SMS, and phone calls to reach patients through the channels they check most often.
Schedule Reminders Before and After the Recall Date: Send an initial reminder in advance and follow up afterwards to maximize the chances of booking.
Rotate Message Content: Vary your subject lines and message wording to keep communication fresh and relevant.
Include Direct Book Links: Make it easy for patients to take action by linking directly to the appropriate appointment type.
Have a Call to Action: Encourage bookings with clear, action-oriented language like “Book Now” or “Schedule Today.”
A single reminder is often overlooked. Using multiple messages with the structure tips above across your email and SMS messages will increase your engagement with recalls.
