What are the Product Support hours?
Our team is available from 7:00 AM to 5:00 PM MT, and we are also accessible for emergencies outside of these hours.
How can I reach Product Support?
- Email: support@visual-eyes.ca
- Phone: 403-314-1322 x 1
- Chat: Available on our Website or within Visual-Eyes
- Forum: www.visual-eyes.ca/forum
What information should I include when leaving a voicemail?
- Your name
- Clinic name
- Best phone number for contact
- Description of the issue
Clear details about the issue are crucial for us to efficiently prioritize and categorize your case.
How are cases prioritized?
We prioritize urgent and critical issues for swift resolution. Otherwise, cases are addressed on a first-come, first-served basis.
What are the benefits of our support?
Our Canadian-based support team is here to help you with your Visual-Eyes requests and troubleshooting. From updates and bug fixes, to general questions about the software and its use, our team has the knowledge to keep your clinic running smoothly.
