5216 48 Ave Red Deer AB T4N 3T9 (403) 314-1322



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Product Support FAQ

When are the Product Support hours?
Our team is available from 7am-5pm MST, and after hours for emergencies.

How can I reach Product Support?

What is the NEW chat system?
Our chat system allows you to instant message our Product Support Team. It is available during regular business hours and is accessed on the bottom right corner of our website.  Support via chat will soon become available within the Visual-Eyes application. 

When leaving a voicemail, what information is important to include?

  • Your name
  • Clinic name
  • Best phone number to reach you at
  • Describe the issue

Details about the issue are VERY important in helping our team to prioritize your case and to categorize it appropriately.

How are cases prioritized?
Cases are typically resolved on a first-come-first-serve basis. Cases that are an emergency get support quicker. Issues which severely limit your clinic’s ability to function are also a high priority. 

What are the benefits of support?
Our Canadian-based support team is here to help you with your Visual-Eyes requests and troubleshooting. From updates and bug fixes, to general questions about the software and its use, our team has the knowledge to keep your clinic running smoothly.

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