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Avoid Waiting with Planned Support

There are two basic types of support. 

1. Unplanned
This is where something unexpected happens and you need help in order to get it resolved. In these cases, support is only a phone call or email away. 

2. Planned (e.g. inventory or equipment upgrades)
This occurs when you know you will need support and the call can be scheduled for a future date/time. By scheduling planned support, you can avoid queue wait times.

By scheduling a date and time for planned support, we can ensure there is an agent available to focus on helping you with your Visual-Eyes query without you having to wait. Book an appointment with a product support agent by emailing: [email protected]

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