There are two basic types of support.
This is where something unexpected happens and you need help in order to get it resolved. In these cases, support is only a phone call or email away.
2. Planned (e.g. inventory or equipment upgrades)
This occurs when you know you will need support and the call can be scheduled for a future date/time. By scheduling planned support, you can avoid queue wait times.
By scheduling a date and time for planned support, we can ensure there is an agent available to focus on helping you with your Visual-Eyes query without you having to wait. Book an appointment with a product support agent by emailing: [email protected].