Visual-Eyes has introduced significant enhancements to its 2-way texting functionality over the past year, delivering tools that streamline patient communication for optometry practices across Canada.
The system features:
- Auto-reply options for after-hours messaging
- Dedicated clinic number functionality
- Ability for staff to organize conversations by separating active from closed discussions
- Message filtering by location for multi-clinic practices
- Customizable display preferences to match clinic workflows
- Option to select from prepared messages
- Notification options to only receive replies to your messages
Prepared messages ensure consistent, professional communications across all team members while dramatically reducing response time for routine inquiries. By simply typing ‘/’, staff can access customizable templates that include a wide array of variables for prepared messages.
All of the above features are seamlessly integrated through intuitive screen headers that provide easy access to enhanced communication capabilities. To learn more about 2-way texting features and see them in action, view our 2-Way Texting Webinar.
