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New Error Reporting Feature

Visual-Eyes has added new error reporting functionality. If your office experiences an “Access Violation” error, this feature will allow you to email us an error report that will help our developers research and resolve your issue more quickly.

When sending a bug report, the program will ask for your email, as well as details about the work you were doing at the time. A screen shot of the Visual-Eyes application and error message will also be included in the report. If you choose, you can edit the screen shot, which will open the image in Windows Paint.

Once your changes have been saved, all of the details will be emailed to us in an encrypted format. The program will require that you restart Visual-Eyes.

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