Our goal is to offer support that is not only efficient but also respectful of your time and needs. We have taken steps to enhance our response times and ensure that all communications are acknowledged and addressed promptly.
Diverse Support Channels:
- Email ([email protected]): Ideal for non-urgent inquiries, report changes or questions. To expedite your case, please include any relevant screenshots.
- Phone (403-314-1322 ext 1): Offers direct and personalized support for urgent matters or complex issues.
- Chat System (Website or in Visual-Eyes): Offers real-time assistance for quick questions or guidance on using our software.
- Website Forum (www.visual-eyes.ca/forum): A valuable resource for collaboration and learning from other optometrists. Ideal for community support, sharing insights, and best practices.
Triaging of Issues:
We strive to prioritize issues effectively, ensuring that urgent and critical concerns are dealt with as swiftly as possible.
We Hear You:
Your feedback is invaluable to us. It helps us identify areas for improvement and to better align our services with your expectations.
