Customer Testimonials

I recently evaluated 4 practice management systems: Acuitis, E-Vision Care, Revolution, and Visual Eyes. After sitting through all 4 webinars (yes, I am that nerdy), it has further solidified my confidence in Visual Eyes. I have been using the software for 8 years now and what I love about it is that it is totally customizable. I like how I can bring up the previous exam or all previous measurements of one particular item on the left column and compare it to the current measurement. I have scribes who know where everything goes in the exam module, so I can just face the patient and talk. All of the other facets of the business outside the exam room run smoothly without my interference since the staff are confident with the scheduler, inventory, invoicing, billing, and Rx modules. There are some solid features the others had which I know Visual Eyes is working on such as the SMS and email communication with patients. I appreciate they are taking a bit longer to make the experience seamless rather than rushing it only to have problems. I also like that it will work within Visual Eyes rather than exporting information out to a third party. I think Visual Eyes has really done a great job of their website, the training manual, videos, and newsletter. They’ve also hired some great people who have helped us through our growth and the inevitable problems that happen with any computer system. I would highly recommend Visual Eyes for your practice!
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I have been nothing but impressed with the whole VE team! The day after the flood Shawn took our online data and put it on a Vulcan computer. Later they helped putting info on our Nanton laptop. Everyone has been so accommodating and quick to respond. We've actually had patients emailing us letting us know how impressed they were that we could pull up their information from High River even though all our equipment was locked in the office. Overall we have been really happy with the software...but the service you guys have provided has really made us thrilled with selecting Visual Eyes for our electronic records. If you ever have someone asking for a reference tell them to get in contact with me as I've been nothing but impressed!
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I hope this letter can adequately express to you how grateful we are at Brant Family Eye Care for the excellence of your service, your product and the team at VisualEyes.  After much searching and endless demonstrations and experience using three other optometric software management systems, we found a software package that truly serves our needs. 
 
Recently we celebrated our six-year anniversary using VisualEyes optometric management software and we still receive the same dedicated service that we received from day one. Few companies today offer this ongoing commitment to customer satisfaction.  As we sit back and think about our relationship with VisualEyes, we realize that it truly has been a great one. Our system has been unbelievably stable. Our computers have cut down on labour costs and made our offices streamlined and efficient. Over the years you have made numerous customized changes to our system to accommodate specific needs and those have helped us greatly.
 
We felt led to tell you how much we've enjoyed working with you and how impressed we've been with the level of your advice and service, your commitment to making our practice a success, and your continued involvement in improving our processes.  VisualEyes is more than management software.  It is evident that it was designed by a team who truly understands both software design and the optometric profession. The ideas, responsiveness and implementation have been far beyond industry norms and even our own very high expectations. It is a pleasure to work with a company which not only understands and accommodates customer requests, but also adds value through innovation.
 
VisualEyes software has helped to make our everyday procedures much easier. Your ability to integrate our equipment with your software is amazing and state-of-the-art.  There is just so much to say about the efficiency of the software that words do not give it justice. One must see it in action to really appreciate the great things it can do.  Not only were you able to help us put together a patient flow strategy to take our practice to the next level, your ability to design your software to focus on providing quality patient care and superior patient experiences is remarkable. For the first time, we have full control over our inventory using the software inventory module.  Our inventory system is practically automated with your advanced bar-coding system, the paperwork in the inventory and accounting department is less than one fifth of what it used to be!
 
Doing business with VisualEyes has been a true pleasure for us. We have been impressed with the quick response and professional approach your company has offered us. The VisualEyes team was able to quickly identify our needs and swiftly help solve our problems. We are extremely satisfied with the investment we made when purchasing VisualEyes and we can count on you for keeping our business running smoothly with all the up to the minute changes that we so often request. VisualEyes' service and commitment to excellence and professionalism has been a leading factor in our success. 
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We have been a client of Visual Eyes for over 13 years. We have grown with the software and the software has grown with us. Our original goal in selecting office management software was to find a solution that was based on a rock-solid platform that we could rely on for years and years. Visual Eyes has continued to meet and exceed our expectations. Although we are always watching our office overhead we realize that data is our most valuable asset. The cost of replacing our data far exceeds the price we pay for Visual Eyes.

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