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Visual-Eyes mail export reports are highly effective at providing your practice with key lists of patients based on rules determined by the end user. One such list can provide you all of the patients that have a valid communication consent on file. Having a valid consent on file is important in determining which patients are […]
Are you looking for more ways to remind your patients about their appointments and receive continued feedback? New reminder options are now available within Visual Connect that allow you to send additional email and text messages when patients have an appointment. Use these messages to: Send a confirmation of the appointment details when the appointment […]
Visual-Eyes is now able to create report presets that allows for report automation. This is especially useful for recurring reports that you are running on a scheduled basis. Once the reports are exported to your desired location(s) they can easily be accessed. This feature is useful for: Users who need to access report results without […]
Visual-Eyes has added new error reporting functionality. If your office experiences an “Access Violation” error, this feature will allow you to email us an error report that will help our developers research and resolve your issue more quickly. When sending a bug report, the program will ask for your email, as well as details about […]
Visual-Eyes has partnered with Zomaron™ to provide competitive pricing for your credit card processing fees. Part of this partnership includes an integration to your point of sale machine. This integration will make achieving your day end balance more efficient by reducing payment corrections, with payment information being transferred between Visual-Eyes and your point of sale […]
New in version 7, our interactive exam status screen provides you with a snapshot of all of your exams. This screen allows you to quickly view any pending exams that require further action, keeping you organized and resulting in the highest level of patient care. Use this screen to view all exams that have been […]
When invoicing, there are some unique situations that can occur where you may not be certain how to process the transaction. We have created an Advanced Invoice Guide that features some of these different scenarios and how to complete them in Visual-Eyes. The instructions cover how to: Handling returns Handling credits (refunding or transferring) Exchanging […]
Using linking statuses and the Linking by Status report can ensure that you are staying on top of your referrals and auxiliary testing. This report in combination with appropriate linking statuses, allows you to monitor that each outgoing referral letter gets sent. As well, if you are expecting a resulting appointment, you can flag the […]
Here are a few key steps to help collecting on outstanding accounts run as smoothly as possible: Run your Outstanding Invoice Reports, weekly Notify patients early with a phone call and try to collect over the phone Send missed invoice(s) immediately Monthly, send past due notices Call again, at different times of day It is […]
Properly recording your frame warranties helps you keep track of pending credits. This is also valuable data to help you evaluate the quality and profitability of a frame or brand. To review how to best record frame warranties in Visual-Eyes, follow these steps in our warranty GUIDE. […]
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