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Collecting Verbal Consent

In today’s age of technology, gathering consent to contact your patients electronically is of the utmost importance in retaining and growing your client base. Collecting consent, especially deliberate consent, typically works best at the Front Desk during the check in process.

Deliberate consent can be acquired in either written or verbal form. It is ideal to have documented policies in place to maintain consistency in the retrieval of electronic consent, especially if you decide to collect it verbally. Verbal consent should be acquired with a few generic questions that cover the consent guidelines.

  • Do we have your permission to contact you through email and/or text message?
  • How would you prefer to receive communication from us?
  • Are you interested in receiving occasional updates about our clinic?

It is best practice to enter the consent information into Visual-Eyes as the patient provides it to you.

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