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Patient consent is mandatory when sending any form of electronic communication as per Canada’s Anti-Spam Legislation (CASL). This took effect in 2014, and in response Visual-Eyes developed the consent module to effectively track patients’ permissions, ensuring emails and text messages are sent in accordance to this legislation. The consent module not only provides a way […]
With the help of Visual Connect, the newest release of Visual-Eyes now has the ability to email invoices, prescriptions and links, all from within Visual-Eyes. The ability to email these documents benefits your clinic by: Allowing your clinic to remain paperless. Maintaining physical distancing in your practice. Patients now have their own electronic record of […]
The “Contact Lens Next Date” is a powerful retention tool within Visual-Eyes. It allows you to run CL recalls and notify patients to reorder before they run out of contact lenses. This Visual-Eyes tool aides you in providing valuable customer service. Our CL Next Date Guide explains how to: Set up CL Next Dates Use […]
Visual Book gives your patients the ability to book appointments online from their computer or mobile device directly into your Visual-Eyes scheduler. There are two layout options available: Flex and Open. Flex – Designed to manage complex doctor schedules. Offers the flexibility to restrict appointment lengths and allows clinics to allocate certain appointment types to […]
As provinces reopen, Visual Care can help you manage the new challenges that arise due to required safety precautions. Visual Connect and Visual Book can assist you in communicating your new procedures to your patients by: Customizing existing messages with new COVID-19 protocols Attaching documents and check in forms for patients to fill out ahead […]
If you have not done so already, it might be time to think about the steps your clinic can take towards re-opening, including: 1. Modifying your patient communications to reflect your new protocols Create or update Visual Connect and Visual Book templates ahead of time to inform your patients of: New hours Safety measures your […]
During this unprecedented time, many clinics have had to reschedule or cancel patient appointments due to health minister restrictions. Within Visual-Eyes, by using appropriate statuses, you are able to track these specific patients affected by COVID-19 and reach out to them again once regular operations have resumed. This increases your customer service level by ensuring […]
You now have the ability to pause Visual Book without going through Technical Support. We have made a series of short videos demonstrating how to: Suspend Visual Book Customize your web page’s message when Visual Book has already been turned off Turn Visual Book back on when ready Please note: These features are only available […]
Many clinics have questions on how they should proceed with staying on top of communications to their patients. Depending on your clinic’s unique situation, will determine which of the following options apply to you. We have created guides with communication options available to your clinic if you choose to: Remain Open Close for Regular Scheduled […]
Running a tray report ensures that active orders in Visual-Eyes, match the physical trays in your office. This helps to make you aware of any possible job order delays before your patient wonders why their order is not in. Confirming tray reports are correct and up to date, will also help to keep your inventory […]
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