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Visual-Eyes now offers a new feature allowing you to set default “Arrive Times” for appointment types in Admin. This enhancement establishes clear expectations for arrival time, increasing efficiency and service quality. Below is a quick guide to help you set up the Arrive Time feature: Note: This default arrival time will only affect new appointments. This enhancement […]
Equip your team to manage patient communication and quickly resolve inquiries. How to get started: Explore our Maximizing Your Patient Communication Tools Guide for detailed steps to empower your team to handle patient communications. For further assistance, utilize the Support Chat on our website, contact [email protected], or call 403-314-1322 x 1. […]
The growth of digital communication presents an opportunity to improve your patient engagement. Visual Connect’s automated messaging (email and text) provides an efficient solution to engage patients while delivering a personalized experience. Seamlessly integrate this feature into your workflow, leveraging your existing data to create customized templates and target specific patient groups effectively. Key benefits of automated […]
In today’s fast-paced digital world, your patients’ inboxes are crowded with emails from various sources. Visual-Eyes’ email templates streamline your automated messages and increase your reach; however, there is no guarantee that your emails will be opened and read. Crafting compelling subject lines is one of the most effective methods to maximize your communication and ensure […]
If your clinic uses any automated email messaging system, such as Visual Connect, please make sure to verify your domain. Verifying your email domain significantly reduces the risk of your automated communications being blocked or marked as spam. As major email providers enforce stricter authentication protocols, it is now crucial to utilize branded emails and have the […]
Patient consent is mandatory under Canada’s Anti-Spam Legislation (CASL) when sending any form of electronic communication. Visual-Eyes’ Consent Module effectively tracks patients’ permissions, ensuring emails and text messages are sent in compliance with this legislation. Visual-Eyes simplifies the process of maintaining current patient consent records with the following features: Smart Consent Prompts: When editing phone […]
Visual-Eyes’ email sending module, Visual Connect, is designed to enhance communication capabilities and strengthen patient relationships. This module simplifies and streamlines the emailing process, offering both manual and automated communication options directly from the software. With Visual Connect you can automate: Additionally, you can manually send emails from the Main Patient, Insurance, Invoice, Linking, and Appointment screens, […]
Visual-Eyes offers a comprehensive suite of tools designed to optimize and streamline your recall process. Supplementing our phone recall management screen with our Visual Care modules, you can maximize your patient outreach and boost recall to appointment conversion rates. Review our Tips for Maximizing Your Recall Strategy Guide for help with establishing an effective recall process for your clinic. This guide, […]
How often do you go further than your patients’ eyes to understand their needs? By taking a closer look at patient demographics, you can better understand your patients and the needs of specific patient groups—and adjust your services, marketing, and communication strategies to meet those needs. Personalized mailouts and other forms of targeted messaging based […]
Visual Care provides tools which allow you to monitor and manage outgoing and incoming messages, as well as investigate why Visual Connect messages may not be behaving properly. There are four main reasons why your messages may not be sending correctly: Within Visual Care, you have three key areas at your disposal for troubleshooting such issues: For […]
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