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Using linking statuses and the Linking by Status report can ensure that you are staying on top of your referrals and auxiliary testing. This report in combination with appropriate linking statuses, allows you to monitor that each outgoing referral letter gets sent. As well, if you are expecting a resulting appointment, you can flag the […]
Here are a few key steps to help collecting on outstanding accounts run as smoothly as possible: Run your Outstanding Invoice Reports, weekly Notify patients early with a phone call and try to collect over the phone Send missed invoice(s) immediately Monthly, send past due notices Call again, at different times of day It is […]
It is important to have an antivirus program to protect your clinic’s data and prevent interruptions of service related to viruses, hacking, and malware. Equally important, is to ensure your antivirus is kept up to date. Windows 10 now includes Windows Defender, which is a basic antivirus tool. Given the sensitivity of your data we […]
Properly recording your frame warranties helps you keep track of pending credits. This is also valuable data to help you evaluate the quality and profitability of a frame or brand. To review how to best record frame warranties in Visual-Eyes, follow these steps in our warranty GUIDE. […]
Are you using any legacy Windows XP or Vista computers in your office? If so, it may be time for an upgrade. Why should I make the switch? Microsoft no longer supports these versions of Windows, and will not patch any security flaws or exploits which can leave you vulnerable. New software is generally not […]
The Rx screen has been redesigned in VE7 with extra features and additional fields in preparation for online ordering. Some changes you will notice are: New background colour Previous rx and order status tab system is being removed Summaries will display relevant order information Click or enter into a minimized summary to expand and edit […]
Our new Visual Connect email editor has additional customization options for your messages. Engage your customers and compliment your clinic branding with these new upgraded options: Add photos Link websites Link surveys Use a header that will draw attention More fonts Please view our short GUIDE for instructions on using these new features. Haven’t heard […]
In today’s age of technology, it is important to be increasingly aware of scams regarding our computers, and in turn, patient information. A common scam found online today allows a malicious user access to your system. The user typically gains access via cold calls and fake warning messages that connect you to a live person […]
Exam Capture Rate is an important metric we hear about on a regular basis. Some of you have likely tried to calculate this manually using a spreadsheet. Save yourself time and let Visual-Eyes do the work for you! Our Exam Capture Rate report will show you the total number of exams that contained a final […]
Do you have patients that come in for multiple follow up or visual field appointments? Want to save yourself time flipping through the schedule to find available appointment slots? You asked and we listened. Our developers created an option to streamline your multibooking process. In Version 7, you can enter your appointment type just once, […]
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