8443131650
There are two basic types of support. 1. UnplannedThis is where something unexpected happens and you need help in order to get it resolved. In these cases, support is only a phone call or email away. 2. Planned (e.g. inventory or equipment upgrades)This occurs when you know you will need support and the call can be scheduled for a future date/time. […]
If your practice relies solely on manual data entry, there are bound to be human errors. These errors can be costly and make a severe impact on your practice. Whether you are entering data for an invoice or a schedule, it is crucial to limit the number of data errors that occur. Taking the proper […]
Do you have an eager team member looking for ways to help your clinic? We have compiled a list of tasks that can be worked on during a clinic’s downtime to help further streamline Visual-Eyes in your practice. Some of these ideas include: Implementing and customizing Integrated Lens Ordering Setting up Visual Care templates Implementing […]
Everyone would like more efficiency at the office. An effective electronic medical records / electronic health records (EMR / EHR) software will help you save time and get back to what you do best—taking care of your patients. What should you look for in an EMR software? Many people would say ease of use and […]
At Visual-Eyes, we focus on helping you, our customers and simplifying your day to day activities. Our dedicated support team is here to assist with items including: Visual-Eyes maintenance and updates 24 hour emergency support General Visual-Eyes questions Equipment integration Minor report updates such as address changes We have a number of training resources available […]
To say the world has changed is an understatement, as COVID-19 has affected everyone’s life in some way. For your eye care practice, everything from invoicing to examinations may be affected, and it can be difficult to manage. Whether your clinic recently re-opened or has been operating from the start, continue reading to learn about […]
Repository reports are created when we have a specific request from a clinic to access a set of data that does not already have a report. If the report may be useful to other clinics, then we place these reports in the ‘Repository’ of the Reports Application so that anyone can access them any time. There […]
While each province in Canada has their own specific rules for handling billing claims and submissions, there are similarities that allow us to establish best practices, regardless of your province. The Billing Best Practices Guide will review: Set up Processes Creating Claims Submitting Billings Remittances Useful Billing Reports By reviewing and implementing these best practices, […]
Lens extras are additional charges from your lab (e.g. for semi-rimless lenses) that are applied to orders. Visual-Eyes has a function that allows you to enter the parameters that incur these extras charges, enabling them to be automatically added to a lens price when one of the parameters is triggered. Setting up lens extras helps ensure […]
The Visual-Eyes File Linking module allows for documents and files to be stored digitally in a single location for easy access from any computer. Links can be viewed one at a time, or in a multi-link view to compare documents from the same day or from one year to the next. Documents that may be linked include: […]
Visual-Eyes Software
OverviewServices
Our ServicesAbout
Our TeamSupport
Technical Support
