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Limiting the amount of wait time patients spend in your clinic should be kept front of mind in order to ensure a positive patient experience. That is why we recommend documenting your patient’s insurer information. Having insurer records on file allows you to: Quickly apply third party coverage to job orders and invoices Recognize if […]
Security is a critical aspect of your business. By talking about security on a regular basis, it helps keep it front of mind for staff and owners alike. Passwords are an easy place to start. It is important that each staff member has their own username and password. It is also important that passwords are […]
The Frame Detail report is one of our most powerful reports to manage your dispensary and frame inventory. By running this report before your physical inventory date, you can fix a number of human data entry errors before you even start counting frames. For details on how to run these reports, click HERE. More information […]
Procedure guides are important for any successful business. They define processes as well as set standards, which is important for a consistent customer experience. There are a number of important benefits to having a procedure guide. They provides clarity on how to accomplish different tasks; ensuring consistent, quality service with knowledgeable employees. They are exceptionally […]
In today’s age of technology, gathering consent to contact your patients electronically is of the utmost importance in retaining and growing your client base. Collecting consent, especially deliberate consent, typically works best at the Front Desk during the check in process. Deliberate consent can be acquired in either written or verbal form. It is ideal […]
There has recently been a wave of ransomware programs affecting our clinics. Ransomware is a type of software that locks access to your system until a ransom is paid. We want to ensure that our clinics are diligently using best practices when working within their system to ensure that their patient data remains safe. The […]
Does your clinic send electronic communications, such as emails and text messages, to patients? As of July 1, 2017, Canada’s Anti-Spamming Law (CASL) will be in full effect and there are two key points to be aware of with regards to your practice: Implied Consent – Unless you have “Deliberate Consent”, you are only eligible […]
With all that goes on with running a business, we sometimes forget how important it is to make sure we are collecting money for the products and services we provide. There are two equally vital parts to this collection process. The first, would be to confirm we are charging patients for all the products and […]
Visual-Eyes gives you the ability to recover exams that you may not have had the chance to save or if the exam was started on the wrong patient. Our exam recovery tool is a great feature for anyone that happens to experience a power outage, intermittent network issues, or inadvertent data entry errors. For details […]
Intrinsically we know that based on personalities and work style, some people work together more effectively than others. Have you thought of how you might leverage this to increase productivity? By analyzing past performance, you can optimize your staff schedule. One way to use our Rx demographics reports, allows you to determine which dispenser/doctor combinations […]
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